Tarım Kredi Holding Quality Policy

• As Tarım Kredi Holding, we attach importance to high quality at every stage of our services. We see quality measures as long-term investments.

• We aim to continuously increase customer satisfaction by working in a customer-focused manner with a continuous improvement approach within the Holding.

• In order to continuously increase the quality level, we seek the opinions of all our employees and value their ideas. While maintaining the quality criteria valid within the Holding, we also make continuous efforts for development.

• We implement an effective quality management system for continuous improvement.

• As one of the basic quality targets of Tarım Kredi Holding, we ensure that our subsidiaries maintain their quality standards at the highest level and in compliance with the Holding's corporate culture . In this regard, we see it as our fundamental duty to produce solutions to the problems of our subsidiaries.

• We follow up by ensuring that the Holding Quality Organization is implemented in our subsidiaries, which organize their activities in a way that covers all business areas and always take into account economic and ecological viewpoints.

• We aim to make our subsidiaries leading organizations in the sectors in which they operate, and we guide them.

• We ensure that our subsidiaries work in harmony within the Holding in line with the principles of efficiency and profitability in accordance with economic requirements, thus helping to accumulate capital and thus creating more investment resources.

• We fully fulfill the obligations set forth in legal regulations.

• With the ISO 9001:2015 Quality Management System, we ensure that the needs and expectations of our customers and subsidiaries are met thanks to our processes that we continuously improve with process management applications and risk-based thinking approach.